Service Charter

The PACRA Service Charter spells out what the agency does and records the commitments of its staff to provide you with quality services.

About the Charter

PACRA has a Service Delivery Charter that constitutes a social pact between PACRA and you our esteemed clients. The Charter identifies the services PACRA offers and the standards that we believe our clients have the right to expect and receive. It also provides you with a mechanism on how to complain when services do not meet your expectations and how we will handle your complaints.
PACRA is committed to providing public services in a professional, transparent and accountable manner. As such, we intend to make this charter a living document. To this end, PACRA has established a system of monitoring, evaluating and disseminating results of charter implementation. This will be done through independent surveys and consultations with our clients.
Download the full charter

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