In line with Government Policy to have almost all public services on the Government Service Bus (GSB), PACRA is migrating registration and other services to the GSB today. The GSB is faster, efficient and allows for more payment platforms.
Visit the website by clicking the button below to access our services.
Comments 53
This new system is just not working ..No kind words for this incompetence
Your old system is way better
Please listen to people’s views especially that you don’t want physical interaction
This new system is horrible, its not helpful please get back to your old system which was more friendly.
The previous system was fine people running this organisation should have advised the people running this system.
this one is bad
This is a terrible move. The PACRA Portal was more efficient. I once used this GSB Platform to make a payment and it took months for the payment to be acknowledged. You can imagine the delay and inconvenience, not forgetting that I had to call countless times to have this issue resolved. I think revert to the old and more reliable system. This change is totally horrible and no improvement at all.
The GSB integrated system is not doing us any good. I’m not able to file my returns and the system seems to be always non-responsive…
this current platform is just complicating things it was very much easier to use before than now. I applied for name clearance its now two weeks no response. You are inviting people to frequent your offices.
This zam portal has just complicated straight forward things Why
I want to register with ZRA however it redirects me to log in through PACRA and initiate the process there. However PACRA seems to have moved to Zamservices where there is no option for ZRA registration.
This new system is terrible and I would encourage you to very quickly move back to the old system so we can get things done. The purpose of systems is supposed to be to ensure ease of use, increased efficiency, reduction in human resources, however now I have to physically go to your offices and sit in queues to sort this problem out.
that website is GBS website is good for nothing. I can access my pacra account. can you fix this?
Hello Kitty help how can I register for withholding tax
Please can you respond to our queries, I did register my account in October, with the same email, but now am falling to access the services what’s the challen
i cant access the portal, when will it be sorted out
I CANNOT ACCESS MY ONLINE SERVICES STILL WAITING FOR YOUR APPROVAL ITS NOW 3 WEEKS WHAT IS HAPPENING? BRING BACK THE OLD SYSTEM.
Since online portal has issues, how I clear my business name?
Hi
how can i know if my certificate is ready without having to line up
I was unable to complete my name reservation process which I started with the previous system. The new system has been unable to recognize the case number given in the old system and therefore the name might expire and given to someone else.
Respond to my request
Hi
how can i know if my certificate is ready without having to line up
Pacra respond to my request
The payment options on the GSB is very frustrating all options are unavailable error messages pop up , kindly provide a parallel system were people can use the services as smart Zambia sort themselves out .
Case # c-67233/10-11 request for a full registration number of hamakowa livestock supplies
Registration no:184694 serial no:1587369
Applicant Bernard simoonga
Mwebantu! This so called new system is pathetic!
If it ain’t broke, don’t fix it!
Can you revive the old system forthwith!
The system only requires one to open a new account and all the processes are similar and just been connected to the integrated platform of Government. On the integrated platform, you can do more than PACRA services as RTSA, ZP, Home affairs Immigration etc are all available. Customer support can be obtained on 2008 using ZAMTEL
Name clearance
Exactly I can access it too
I am unable to access my profile and print certificates. Please help.
This is not working properly, failing to log in
its frastrating i cant go in .
Pacra kindly respond to concerns raised, we can’t access our cases
I feel all you needed to migrate was the payment services. cant login to my pacra and cant reprint my certificates and printouts. the site was brialiiant but this is now frustrating and un usable
I have a pending reverted case pending to be approved now how can i log in to my previous account where my case was. in a zam service
portal I can only able to start a new case there is no old cases . what can I do please help
I have a pending reverted case pending to be approved now how cannot log in to my previous account where my case was. in a zam service
portal I can only able to start a new case there is no old cases . what can I do please help
i cant access my cases after your changes. how do i go about it?
please no network
I AM REALLY IMPRESSED WITH THE GOVERNMENT SERVICE BUS, VERY INNOVATIVE AND MAKES ALL MATTERS EASIER. THE INTERFACE ON PACRA HAS IMPROVED AS IT ALLOWS FOR PAYMENT USING AIRTEL, MTN AND ZAMTEL MONEY. KEEP IT UP.
Changing the back end would have been a better option for a seamless user experience.
We are having challenges uploading new applications on the GSB. Kindly advice on when the ops will smoothen up.
PACRA were supposed to notify the users through emails because we have no access to this new system.
I Have a pending Case on my Pacra Paid ,just waiting for Approval on my Pacra User Acount. but When I log into my government user Portal the case has not been migrated. what do i need to do?
To add my voice to the GSB is that it is a good improvement in the right direction as far as ICT and Smart Zambia is concerned. However let PACRA guide the business community and the general Public on how to access various services that were available on PACRA portal before 12/11/2021. Let us embrace the efforts by the Agency and successive governments.
WE CANNOT ACCESS ANYTHING.WE NEED THE WHOLE SYSTEM OVERHAUL.
IT IS FRUSTRATING NOT TO ACCESS YOUR INFORMATION.
Please i had too many pending cases i cant seem to trace them please i have important information how i will access it.
I Have a pending Case on my Pacra Paid ,just waiting for Approval on my Pacra User Acount. but When I log into my government user Portal the case has not been migrated. what do i need to do?
This is so frustrating, I can’t find my cases. How do we continue our pending cases? Or Reverted cases?
It is now difficulty to track applications submitted before the migration on 12/12/2021. I personally I will need guidance/training on how I can trace my earlier application using Pacra portal.
this is so inconveniencing, priority should have been to inform client earlier than this,they was so much information on the poratls that we had with pacra ,how do we retrieve it? your call center is not helpful at all, including your offices ,all they advising is log in to gsb…then what ? i submitted for registration on thursday ,how do i track the company?the case is not on gsb portal
Good Morning,
What happens to pending applications that people had made?
Currently we cant log in the Pacra Portal and hence do not know the current status of our pending applications in your system. The Gov BUS is not showing that, regardless of us registering.
kindly guide us.
Thank you.
SO WHAT HAPPENS TO US WHO HAVE PENDING CASES ON YOUR ONLINE PORTAL..WILL WE BE ABLE TO CONTINUE ON THE ZAM PORTAL.
hello
how about us who had cases which were still pending on the pacra portal,
what are we going to do ?
What of us who made applications because I for one made an application for business name but I didn’t finish the process because it required that I submit an NRC
How do i trace my case number? Name clearance was done. also business name registration although it was reverted.
I still can not access your services on the Government Service Bus.
No any information or Data on pacra on the platform PLEASE RECTIFY the situation as soon as possible